Project on Service Providers back-end process
Web based CRM Application Development For Electronic Goods Manufacturer or Resellers Back-end services process management.
This System build for Communicate / Interact / implement process management of the Parent Company In view of providing After Sales Services to the End Customers or Users through there Service Centers or Authorized Service Providers back-end process management.
This is been a long we work with CRM starting with “Spencer’s Retail” to “Foxin” ,”Zebion” ,”Clarion”,”Coconut” some more to come, working with hands on experiences.
Features of CRM:
- Multiple Service Points.
- Product and Category creation.
- Provision for ASP agreement and accompanied rates for service jobs.
- Stock handling and transfer including dead stock.
- Repair tracking using Fault code, fault Area code and symptom code,with M-Bom.
- Branch label activity.
- Call center activity(Call/Job can be transfer)
- On site repair.
- Pending for parts Job on hold, Message to admin.
- Transfer of jobs and remote repair.
- Segregation of repair /replace/C-note,
- Repair cost handling.
- Dispatching system for transfer of jobs or products.(Any location to any).
- Delivery system for repaired and nu-repair.
- Provision for reusing of dead stock and repair from external agencies.
- Stock level for (HO/SC/ASP)
- Assign job to engineers.Transfer of jobs and remote repair.
- Dead parts repair,
- External repair (third-party)
- Identification of product via serial/bar-code.
- Barcode upload and Manufacturer detail
- Third Party vendor repair.
- Sale of products or parts.
- Stock adjustment (by Sale)
- Dead parts flush
- SMS and E-mail integrated notification system.
- Customized reports.
- System Analytics.