Project on Service Providers back-end process
Web based CRM Application Development For Electronic Goods Manufacturer or Resellers Back-end services process management.
This System build for Communicate / Interact / implement process management of the Parent Company In view of providing After Sales Services to the End Customers or Users through there Service Centers or Authorized Service Providers back-end process management.
This is been a long we work with CRM starting with “Spencer’s Retail” to “Foxin” ,”Zebion” ,Clarion some more to come,working with hands on experiences.
Features of CRM:
1. Multiple Service Points.
2. Product and Category creation.
3. Provision for ASP agreement and accompanied rates for service jobs.
4. Stock handling and transfer including dead stock.
5. Repair tracking using Fault code, fault Area code and symptom code,with M-Bom.
6. Repair cost handling.
7. Dispatching system for transfer of jobs.
8. Provision for reusing of dead stock and repair from external agencies.
9. Assign job to engineers.
10. Identification of product via serial/bar-code.
11. Third Party vendor repair.
12. SMS and E-mail integrated notification system.